kgt99 Privacy Policy

1 Introduction and Scope

kgt99 (referred to in this document as "we", "us", or "platform") operates a trusted online casino and betting platform for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information.

By using kgt99's website or services, you are considered to have agreed to this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy applies to all services, pages, and subdomains of kgt99. Our services include slot games, cricket betting, live casino, table tennis betting, and other entertainment gaming activities.

2 What Information We Collect

kgt99 may collect the following types of information:

Personal Identification Information

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and contact information
• National ID or passport number (for KYC verification)
• Address and residential information

Financial Information

• bKash, Nagad, Rocket, or Upay account information (for processing transactions)
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Card information (Visa or Mastercard — where applicable)

Technical Information

• IP address and device information
• Browser type and operating system
• Session logs and login information
• Cookies and locale settings

Gaming Behaviour Information

• Game play history and preferences
• Bet amounts and outcomes
• Bonus and promotion usage information

3 Purpose of Data Collection

kgt99 uses your information for the following purposes:

• Account Registration and Verification: To confirm your identity and age (including 21+ verification) and to keep your account secure.
• Service Delivery: To process deposits, withdrawals, and bonuses and to ensure a smooth gaming experience.
• Customer Support: To resolve your issues via 24/7 live chat and to handle complaints.
• Security and Fraud Prevention: To prevent unauthorised access and financial fraud.
• Legal Compliance: To retain information necessary to comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of addiction or problematic gaming behaviour and provide support.
• Service Improvement: To use analytical data to improve the gaming experience and platform performance.

4 Data Storage and Security

kgt99 has adopted industry-standard technical measures to ensure the security of your personal information. All our data transmissions are protected by SSL (Secure Socket Layer) encryption technology.

Security Measures

• Database stored with AES-256 encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted staff access — only relevant departments can view data
• Firewall and intrusion detection systems

Retention Period

Information is retained for as long as your account is active and for as long as required after account closure to meet legal obligations. Financial transaction records are generally kept for a minimum of five years.

5 Sharing Information with Third Parties

kgt99 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to process transactions.
• Identity Verification Services: With authorised agencies to complete the KYC (Know Your Customer) process.
• Law Enforcement Agencies: With relevant authorities in cases of court orders or legal obligations.
• Technology Service Providers: With cloud and infrastructure service providers required to operate the platform, who are bound by strict confidentiality agreements.

All third parties are required to follow data protection standards consistent with this privacy policy.

6 Cookies and Tracking Technologies

The kgt99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help remember your session and preferences.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Remember your language preference and other personal settings.
• Analytical Cookies: Used to analyse platform usage and improve services.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

7 Your Rights

As a kgt99 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that we limit how we use your information for specific purposes.
• Right to Portability: The right to request an export of your information in a machine-readable format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights, contact us at [email protected]. We will try to respond to your request within 30 business days.

8 Protection of Minors' Information

kgt99 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from any minor.

Age verification is mandatory during the registration process. If we become aware that a minor has registered, that account will be closed immediately and all associated information will be deleted.

A note for parents: if your child has registered by mistake, please contact us immediately.

9 Data Transfers and Server Location

kgt99's servers are distributed internationally. Your information may be stored or processed on servers outside Bangladesh. However, regardless of where it is stored, we ensure the protection standards described in this privacy policy are maintained.

For international data transfers, we follow applicable laws and secure transfer methods to ensure your information remains protected at all times.

10 Responsible Gaming and Data

We place the highest importance on responsible gaming. By analysing your gaming history and behaviour, we can identify potential problematic gaming patterns and provide support.

Information collected for this purpose is used solely for your protection and is not used for any commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes and Notifications

kgt99 reserves the right to update this privacy policy at any time. For important changes, we will:

• Post a clear notice on the website
• Notify registered users by email
• State the date of the change at the top of this page

Continued use of the platform after changes will be taken as your agreement to the revised policy.

12 Applicable Law and Dispute Resolution

Any dispute relating to this privacy policy will be resolved amicably where possible. Most issues can be resolved by contacting us directly.

kgt99 follows international data protection standards and is committed to protecting user privacy. Please report any complaints or concerns to our support team — we are always ready to help.